Return PolicyAt Foothills Studio, we accept returns for defective products only. We do not accept returns for change of mind, color variations (due to monitor settings), scent preferences, or personal taste.What Qualifies as Defective

• Manufacturing flaws (e.g., torn or misaligned prints, cracked/chipped coasters, improperly sealed bath products, or soaps with visible contamination)

• Significant damage during shipping

Handmade Soap & Bath Products (soaps, lotions, milk baths, room sprays)
These items are final sale due to their personal care nature. Because our soaps are hand-poured, minor cosmetic imperfections — such as slightly uneven corners, small surface cracks, or minor variations in shape, color, or texture — are normal and expected. These do not affect weight, performance, or quality and are not considered defects. Returns accepted only for:

• Major manufacturing defects (e.g., does not lather or perform as intended)

• Visible contamination or mold

• Leaking packaging (lotions/sprays)

• Severe shipping damage that materially affects usability (large pieces broken off, not minor corner chips)

All soap/bath claims must be reported with photos within 48 hours of delivery.Eligibility & Timelines (All Products)

• Items must be unused (beyond inspection) and in original condition.

• Shipping damage: Report within 7 days.

• Manufacturing defects: Report within 30 days.

• Proof of purchase required.

Return Process

1. Contact us at artists@foothillsstudio.online (mailto:artists@foothillsstudio.online) or 740-294-4592 within the allowed timeframe.
   Include: order number, description of the issue, and clear photos (plus shipping packaging photos for damage claims).

2. We review requests within 48 hours and approve or deny.

3. If a physical return is needed, ship to:
   Foothills Studio, 416 N. Whitewoman St, Coshocton, OH 43812

   • Prepaid label provided for approved shipping damage.

   • Customer pays return shipping for manufacturing defects.

4. Once received and inspected (or photos verified), we issue a full refund or replacement (your choice, subject to availability).
   Refunds processed within 5–7 business days. Original shipping fees are non-refundable except for shipping-damage cases.

In-Store PurchasesBring your receipt and the defective item to 416 N. Whitewoman St, Coshocton, OH within the timelines above. Online purchases of in-store items follow the same photo/approval process.Questions?
Email: artists@foothillsstudio.online
Phone: 740-294-4592 Thank you for shopping at Foothills Studio!