Return Policy for Defective Products Only
At Foothills Studio, we’re committed to delivering high-quality art prints and ceramic coasters that delight our customers. We accept returns for defective products only, such as items with manufacturing flaws (e.g., torn prints, misaligned printing, cracked or chipped coasters) or damage incurred during shipping. We do not accept returns for non-defective items, including issues related to color variations (due to monitor settings), size, or personal preference.
Eligibility for Returns
To be eligible for a return, the defective product must meet the following conditions:
The item must be unused (beyond inspection) and in its original condition, with any packaging or tags attached.
Shipping damage must be reported within 7 days of receiving your order to align with carrier claim deadlines.
Manufacturing defects (e.g., print errors, coaster glazing issues) must be reported within 30 days of receiving your order.
You must provide proof of purchase (e.g., order confirmation email or receipt).
For in-store purchases, the same conditions apply.
Return Process
Contact Us: Email us at jack.hunt@foothillsstudio.com or call 740-294-4592 within 7 days for shipping damage or 30 days for manufacturing defects. Include:
Your order number.
A brief description of the defect.
Clear photographs showing the defect (e.g., torn print, cracked coaster). For shipping damage, include photos of the original packaging.
Approval: We’ll review your request within 48 hours and, if approved, provide instructions for returning the item or confirm if photos suffice.
Ship the Item: If a return is required, send the defective product to:
Foothills Studio, 416 N. Whitewoman St, Coshocton, OH 43812.For approved shipping damage claims, we’ll provide a prepaid return label. For manufacturing defects, customers are responsible for return shipping costs unless otherwise stated.
We recommend using a trackable shipping service, as we are not liable for lost return packages.
Inspection: Once we receive and inspect the item (or verify photos), we’ll notify you about the status of your return.
Refunds or Replacements
For approved returns, we offer:
A full refund to your original payment method, or
A replacement item (based on availability), at your choice.
Refunds will be processed within 5–7 business days of receiving the returned item or approving the claim. Allow additional time for your bank to process the transaction.
Original shipping costs are non-refundable unless the defect is due to shipping damage.
Non-Returnable Items
We do not accept returns for:
Non-defective items, including those affected by color variations due to monitor settings or personal preference.
Items damaged due to misuse, improper handling, or normal wear and tear.
Custom or personalized art prints or coasters, unless defective.
In-Store Returns
If you purchased an art print or coaster at our physical store, you may return defective items directly to 416 N. Whitewoman St, Coshocton, OH 43812 within 7 days for shipping damage or 30 days for manufacturing defects. Bring your receipt, the defective item, and photographs of the defect for inspection.
Contact Us
For questions or to start a return, reach out to:
jack.hunt@foothillsstudio.com
740-294-4592
416 N. Whitewoman St, Coshocton, OH 43812
We’re dedicated to ensuring your experience with Foothills Studio is exceptional. Thank you for choosing our art prints and coasters!